Complex Care Services

Specialist care for individuals with complex health needs, delivered with compassion, expertise and dignity. Living with a complex medical condition shouldn't mean compromising your independence or quality of life. Our Complex Care service provides highly personalised support for children and adults with a wide range of clinical and long-term health conditions, enabling them to remain safely in their own homes while receiving the specialist care they require.

Every individual is unique, which is why we work closely with families, healthcare professionals, case managers and commissioners to develop bespoke care packages that meet each person's clinical, emotional and social needs. Our experienced care professionals receive specialist training and ongoing competency assessments to ensure care is delivered safely, confidently and to the highest standards.

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OUR SERVICES

Our Complex Care Services

We support individuals with a wide range of complex health needs, including:

- Neurological conditions
- Acquired brain injuries
- Spinal cord injuries
- Epilepsy and seizure management
- Motor neurone disease (MND)
- Multiple sclerosis (MS)
- Parkinson's disease
- Cerebral palsy
- Muscular dystrophy
- Palliative and end-of-life care
- Physical disabilities
- Degenerative conditions

Our team can also provide support with a variety of specialist clinical interventions, including:

- PEG and RIG feeding
- Medication administration
- Catheter care
- Stoma care
- Continence management
- Tracheostomy care
- Suctioning (where appropriate)
- Ventilation support
- Oxygen therapy
- Pressure area care
- Manual handling using specialist equipment
- Overnight monitoring and waking night care

Care Designed Around the Individual

No two care packages are ever the same. We recognise that complex care extends beyond clinical tasks, focusing on helping each individual achieve the best possible quality of life.

Whether supporting someone to attend education, enjoy family life, access their local community or pursue personal interests, our aim is to promote independence, choice and wellbeing while providing safe, consistent and reliable care.

Our support can be provided from a few hours each week through to 24-hour care, including live-in care, waking nights and fully tailored packages designed around changing needs.

Working Together

We believe the very best outcomes are achieved through partnership. We work collaboratively with families, NHS professionals, Continuing Healthcare teams, local authorities, case managers and multidisciplinary teams to ensure care is coordinated, responsive and centred around the individual.

Regular reviews, open communication and ongoing training allow us to adapt quickly as needs change, providing reassurance that every person continues to receive the highest standard of care.

ANGEL APPROVED

Why Choose Our Complex Care Service?

Individually tailored care packages

Flexible support that evolves with changing needs

Highly trained and competent care professionals

Reliable, consistent care teams wherever possible

Specialist clinical training and regular competency assessments

Care delivered with dignity, professionalism and compassion

Close partnership working with healthcare professionals

Areas We Cover

Our Office

Domiciliary Care

Seaford, East Sussex
Newhaven, East Sussex
Peacehaven, East Sussex
Alfriston, East Sussex
Lewes, East Sussex

Night, Complex and Live In Care

All these areas PLUS….

Brighton, Brighton and Hove
Eastbourne, East Sussex
Polegate, East Sussex
Hailsham, East Sussex
Uckfield, East Sussex

‘Angel Approved helped my grandmother in the final days of her life. They showed her the
kindest, dignity and treated her as if she was their own family. I couldn’t have asked for
better carers towards the end of her life. They made me feel safe to leave her when I
wasn’t around they kept me updated at all times and offered support when I needed a
shoulder to cry on. Two carers really did support myself and my family through one of the
hardest times of our lives.’

Feedback from a Client

‘Angel Approved helped my grandmother in the final days of her life. They showed her the
kindest, dignity and treated her as if she was their own family. I couldn’t have asked for
better carers towards the end of her life. They made me feel safe to leave her when I
wasn’t around they kept me updated at all times and offered support when I needed a
shoulder to cry on. Two carers really did support myself and my family through one of the
hardest times of our lives.’

Feedback from a Client

‘Angel Approved have been looking after my mother for the past 4 months, and the love
and kindness all the carers show on every care visit is amazing! All the staff are an
absolute credit to the Angel team. The managers in the office are easy to deal with and
make dealing with my mother's care easy. They are always on hand to offer advice on
care planning which has proved invaluable.’

Feedback from a Client

‘Communication is excellent. Thomas and his staff communicate when anything
happens. They've also implemented an app so family can go online and see how people
are.’

Feedback from a Client

‘Thomas, Jackie and Cassandra are not detached from care – they know the clients and
the staff well too - it's the speed they deals with things – they’re passionate about their
business and it shows.’

Feedback from a Client